Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 15, 2025

Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name, email address, phone number, and address
  • Payment information and billing details
  • Service preferences and home maintenance history
  • Communication preferences and feedback

Automatic Information

We automatically collect certain information when you use our services:

  • Device information, IP address, and browser type
  • Usage data and website interaction patterns
  • Location information (with your consent)
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Service Delivery

  • • Provide home maintenance services
  • • Schedule appointments and dispatch technicians
  • • Process payments and billing
  • • Communicate service updates

Customer Support

  • • Respond to inquiries and support requests
  • • Improve our services and website
  • • Send important service notifications
  • • Personalize your experience

Information Sharing

We do not sell or rent your personal information. We may share your information only in these limited circumstances:

Service Providers

Licensed contractors and technicians who provide services

Legal Requirements

When required by law or to protect our rights

Business Transfers

In connection with mergers or acquisitions

Data Security

We implement appropriate security measures to protect your personal information:

Technical Safeguards

  • • SSL encryption for data transmission
  • • Secure servers and databases
  • • Regular security updates and monitoring
  • • Access controls and authentication

Administrative Safeguards

  • • Employee training on data protection
  • • Limited access to personal information
  • • Regular security audits and assessments
  • • Incident response procedures

Your Rights

You have the following rights regarding your personal information:

Access & Portability

Request access to your personal information and receive a copy in a portable format

Correction

Request correction of inaccurate or incomplete personal information

Deletion

Request deletion of your personal information (subject to legal requirements)

Opt-Out

Opt-out of marketing communications and certain data processing activities

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Phone

(555) 123-4567

Email

privacy@yourcompany.com

Address

123 Main Street
City, State 12345

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.