Frequently Asked Questions

Our comprehensive warranty covers workmanship defects, material failures, and system malfunctions for covered home systems and appliances. Coverage includes HVAC, plumbing, electrical, roofing, and major appliances with low deductibles on most repairs.

Standard warranty coverage is 1 year from completion of work, with extended coverage options available. Major systems may have longer coverage periods. Our premium plans offer up to 5 years of extended warranty protection.

Normal wear and tear, cosmetic issues, damage from misuse, acts of nature, and pre-existing conditions are not covered. Routine maintenance, consumables, and upgrades are also excluded. Full exclusion details are provided in your warranty documentation.

Yes, our warranty is transferable to new homeowners with proper notification and a small transfer fee. This adds significant value to your home sale and provides peace of mind to buyers. Transfer must be completed within 30 days of sale.

File a claim easily through our website, mobile app, or by calling (855) 848-3970. Provide your warranty details, describe the issue, and upload photos if possible. Our team will review and respond within 24 hours to schedule an inspection.

Most claims are processed within 2-5 business days after inspection. Emergency repairs are prioritized and can be approved same-day. Once approved, we'll schedule repairs with our network contractors typically within 1-3 business days.

If a claim is denied, you'll receive a detailed explanation. You can appeal the decision by providing additional documentation or requesting a second inspection. Our customer service team will guide you through the appeals process.

Most warranty repairs have no out-of-pocket costs for covered items. Some premium services may have small service fees. Any costs will be clearly explained before work begins, and you'll approve all expenses in advance.

All contractors undergo rigorous screening including license verification, insurance validation, background checks, and skills assessment. We only work with licensed, bonded, and insured professionals who meet our strict quality standards.

While we assign contractors based on availability and specialty, you can request specific contractors from our network. We'll accommodate your preferences when possible. All network contractors maintain the same high standards.

We guarantee all work performed by our network contractors. If you're not satisfied, we'll send another contractor to address the issue at no charge. Your satisfaction is our priority, and we stand behind all warranty work.

Visit our contractor application page to apply. You'll need a valid contractor license, proof of insurance and bonding, and professional references. We review applications carefully and conduct interviews with qualified candidates.

Contact us through multiple channels: phone at (855) 848-3970, email at support@svconewarranty.com, live chat on our website, or through our mobile app. Emergency support is available 24/7 for urgent warranty issues.

Standard support is available Monday-Friday 8 AM to 8 PM EST, Saturday 9 AM to 5 PM EST. Emergency support for urgent warranty issues is available 24/7. We typically respond to non-emergency inquiries within 2-4 hours.

Yes! Our mobile app allows you to file claims, track repair status, view warranty details, contact support, and manage your account. Download it from the App Store or Google Play Store. All features are free for warranty holders.

For emergencies like water leaks, electrical issues, or HVAC failures, call our emergency line immediately. We'll dispatch a contractor within 4 hours and provide temporary solutions if needed. Emergency repairs are prioritized and approved quickly.