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Customer Service Request

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Basic
Premium
Elite

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Expected Response Time

We typically respond to all requests within 24 hours during business days. For urgent matters, please call us directly at 855-848-3970.

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What's Available in Your Portal

Basic Coverage Portal

  • View coverage details
  • Submit service requests
  • Track claim status
  • Update contact information

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Your Service Level Dashboard

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Basic Portal

Essential warranty management

Coverage Status Active
Open Claims 2
Next Payment Jan 15

Premium Portal

Enhanced features & priority support

Coverage Status Premium Active
Priority Queue Enabled
Maintenance Alerts 3 pending

Elite Portal

Concierge service & analytics

Account Manager Sarah M.
Home Value +$2,400
Analytics Advanced

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