Terms of Service

Please read these terms and conditions carefully before using our website and services. By accessing or using ServiceOne Warranty, you agree to be bound by these terms.

Last Updated:
January 15, 2025
Effective Date:
January 15, 2025

1. Agreement to Terms

By accessing and using the ServiceOne Warranty website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at www.svconewarranty.com and any related services, features, content, or applications offered by ServiceOne Warranty ("we," "us," or "our").

2. Description of Service

ServiceOne Warranty provides home warranty services that cover repair and replacement of major home systems and appliances. Our services include:

  • Home appliance warranty coverage
  • Home system warranty coverage (HVAC, plumbing, electrical)
  • 24/7 customer support
  • Contractor network services
  • Claims processing and management

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice.

3. User Account and Registration

To access certain features of our services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities under your account

You must be at least 18 years old to create an account and use our services. We reserve the right to refuse service or terminate accounts at our discretion.

4. Acceptable Use Policy

You agree not to use our services for any unlawful or prohibited activities, including but not limited to:

  • Violating any applicable laws or regulations
  • Impersonating any person or entity
  • Transmitting harmful or malicious content
  • Attempting to gain unauthorized access to our systems
  • Interfering with or disrupting our services
  • Using our services for commercial purposes without permission

We reserve the right to investigate and take appropriate legal action against anyone who violates these terms.

5. Warranty Terms and Coverage

Our warranty coverage is subject to the following terms and conditions:

Coverage Period

Warranty coverage begins after the effective date specified in your contract and continues for the duration of your plan.

Coverage Limits

Coverage is subject to annual limits, service call fees, and specific terms outlined in your warranty contract.

Exclusions

Certain items and conditions are excluded from coverage as detailed in your warranty contract.

6. Payment Terms

Payment terms for our services are as follows:

  • All fees are due as specified in your contract
  • We accept major credit cards and electronic payments
  • Service calls may require additional fees as outlined in your plan
  • Late payments may result in service suspension or termination
  • Refunds are subject to our refund policy terms

You authorize us to charge your payment method for all applicable fees and charges.

7. Intellectual Property Rights

All content, features, and functionality of our website and services are owned by ServiceOne Warranty and are protected by:

  • Copyright laws
  • Trademark laws
  • Patent laws
  • Trade secret laws
  • Other intellectual property rights

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, ServiceOne Warranty shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages resulting from contractor services or workmanship
  • Interruption or delay in service
  • Any claims exceeding the amount paid for services

Our total liability for any claim shall not exceed the amount you paid for our services in the 12 months preceding the claim.

9. Privacy Protection

Your Privacy is Our Priority

We are committed to protecting your personal information and respecting your privacy rights. This section outlines how we collect, use, and protect your data.

Data Collection

We collect personal information that you voluntarily provide to us, including:

  • Name, email address, and contact information
  • Home address and property details
  • Payment and billing information
  • Service history and preferences
  • Communications and support interactions

Data Usage

We use your personal information to:

  • Provide and improve our warranty services
  • Process claims and coordinate repairs
  • Communicate with you about your account and services
  • Send important updates and notifications
  • Comply with legal obligations

Data Protection

We implement industry-standard security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure servers with restricted access
  • Regular security audits and updates
  • Employee training on data protection
  • Compliance with applicable privacy laws

Your Rights

You have the right to:

  • Access and review your personal information
  • Request corrections to inaccurate data
  • Delete your account and personal information
  • Opt-out of marketing communications
  • Data portability where applicable

10. Termination

Either party may terminate this agreement under the following circumstances:

Your Right to Terminate

  • • Cancel your account at any time
  • • 30-day notice for active contracts
  • • Refund eligibility per our policy

Our Right to Terminate

  • • Violation of these terms
  • • Non-payment of fees
  • • Fraudulent activity

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions.

Dispute Resolution Process

  1. Direct negotiation between parties
  2. Mediation through agreed mediator
  3. Binding arbitration if necessary
  4. Court jurisdiction in [State] courts

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. When we do, we will:

  • Post the revised terms on our website
  • Update the "Last Updated" date
  • Notify you via email for significant changes
  • Provide 30 days notice for material changes

Your continued use of our services after any modifications constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Important Notice

These Terms of Service constitute the entire agreement between you and ServiceOne Warranty regarding your use of our services. If any provision is found to be unenforceable, the remaining provisions will continue in full force and effect.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.